Contact information
Contact Information
Last Updated: August 2026
Windowra.store is committed to providing customers with clear and accessible support.
You can contact us regarding product enquiries, orders, shipping, returns, refunds, website issues, or other matters relating to your shopping experience.
Business Information
Store Name: Windowra.store
Website: Windowra.store
Established: 2022
Business Address
5 Avalon Ct
Cheltenham VIC 3192
Australia
Email is our recommended contact method for enquiries that relate to orders, returns, refunds, damaged products, or requests that require documents or photographs.
Phone
0409 667 320
Customer Service Enquiries
Our support team can assist with:
- Product information
- Order status
- Shipping questions
- Tracking enquiries
- Delivery problems
- Returns
- Refunds
- Damaged items
- Incorrect items
- General website questions
Contacting Us About an Order
When contacting Windowra.store regarding an order, please provide:
- Your full name
- Order number
- Email address used for the purchase
- A clear description of your enquiry
If the enquiry concerns a damaged, defective, or incorrect product, please also provide photographs where possible.
Response Time
We aim to respond to customer service enquiries within 1–2 business days.
Responses may take longer during weekends, public holidays, major sales events, or periods of unusually high enquiry volume.
Security
For your security, please do not send full credit card numbers, passwords, or other unnecessary sensitive payment information by email.
Windowra.store may request reasonable order information to confirm that we are communicating with the appropriate customer before discussing account-specific or order-specific details.
Official Communication
Customer service communications regarding Windowra.store should be directed to: