Terms of service
Terms of Service
Last Updated: August 2026
Welcome to Windowra.store.
These Terms of Service govern your access to and use of Windowra.store and any purchase made through our website.
By accessing our website, creating an order, or purchasing a product, you agree to these Terms of Service.
If you do not agree with these Terms, please discontinue use of the website.
1. About Windowra.store
Windowra.store is an online retailer specialising in curtains and window décor, including lace curtains, embroidered curtains, sheer and semi-sheer window treatments, decorative curtains, blackout curtains, and related products.
Our contact information is:
Website: Windowra.store
Email: support@Windowra.store
Phone: 0409 667 320
Address: 5 Avalon Ct, Cheltenham VIC 3192, Australia
2. Eligibility
By placing an order, you confirm that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
If you are under the age required to enter into contracts in your jurisdiction, you should only use the website with the involvement of a parent or legal guardian.
3. Product Information
We make reasonable efforts to present product descriptions, dimensions, features, photographs, colours, and other information accurately.
However, product appearance may vary slightly due to:
- Screen settings
- Device displays
- Lighting conditions
- Photography
- Manufacturing tolerances
- Natural variations in materials or fabrics
Customers should review all available product information before ordering.
4. Product Availability
All orders are subject to product availability.
Inventory displayed on our website may occasionally differ from actual availability due to simultaneous purchases, inventory updates, technical issues, or other circumstances.
If a product becomes unavailable after an order has been placed, we may contact you to offer an alternative or issue an appropriate refund.
5. Prices
Product prices are displayed on the website and may change from time to time.
The price applicable to your order will generally be the price displayed when your order is submitted, subject to correction of obvious technical, typographical, or pricing errors.
Any taxes or additional charges applicable to an order will be shown where required or communicated through the checkout process.
6. Payments
Orders must be paid using one of the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We reserve the right to delay, decline, or cancel a transaction where we reasonably suspect fraud, unauthorised payment activity, abuse, or a material error.
7. Orders
After submitting an order, you may receive an electronic order confirmation.
Receipt of an automated confirmation does not necessarily mean that an order has been finally accepted or dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be verified
- Order information appears inaccurate
- Fraud or misuse is reasonably suspected
- An obvious pricing or technical error has occurred
If we cancel an order after payment has been successfully collected, an appropriate refund will be arranged.
8. Shipping
Windowra.store offers free worldwide shipping.
Our estimated standard delivery timeframe is 7–10 business days.
Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including customs processing, severe weather, transportation disruptions, carrier delays, public holidays, or incorrect delivery information.
Please refer to our Shipping Policy for further information.
9. Returns and Refunds
Windowra.store offers free returns within 30 days of delivery subject to our Return & Refund Policy.
Customers should review that policy before requesting a return.
Nothing in these Terms limits any non-excludable rights customers may have under applicable consumer protection laws.
Under Australian Consumer Law, consumer guarantees cannot simply be removed through store terms and conditions.
10. Accuracy of Customer Information
You are responsible for providing complete and accurate information when placing an order.
This includes:
- Customer name
- Email address
- Billing information
- Shipping address
- Contact information
Windowra.store is not responsible for delivery difficulties caused by inaccurate or incomplete information supplied by the customer, except where required by law.
Contact us as quickly as possible if you discover an error in your order information.
11. Intellectual Property
Unless otherwise stated, the website and its original content, branding, graphics, text, logos, design elements, and other materials belonging to Windowra.store are protected by applicable intellectual property laws.
You may use the website for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, republish, commercially exploit, or use protected website content without appropriate authorisation.
12. Prohibited Uses
You must not use Windowra.store:
- For unlawful purposes
- To commit or facilitate fraud
- To interfere with website security
- To distribute malware or harmful code
- To attempt unauthorised access to systems or accounts
- To collect information about other users unlawfully
- To infringe intellectual property rights
- To interfere with the normal functioning of the website
- To submit intentionally false or misleading information
We reserve the right to restrict access to users who misuse our services.
13. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, technology, or other operational functions.
Where you interact directly with a third-party provider, that provider's terms and policies may also apply.
14. External Links
Windowra.store may occasionally contain links to websites operated by third parties.
Third-party websites operate independently from Windowra.store. We encourage customers to review their terms and privacy practices before providing personal information or making purchases through those services.
15. Website Availability
We aim to maintain reliable access to Windowra.store but cannot guarantee uninterrupted or error-free operation at all times.
The website may occasionally be unavailable because of maintenance, upgrades, technical issues, hosting problems, or circumstances beyond our reasonable control.
16. Disclaimer
Information on Windowra.store is provided for general shopping and product-information purposes.
To the fullest extent permitted by applicable law, we do not guarantee that all website information will always be free from typographical, technical, or other errors.
Nothing in these Terms excludes any guarantee, warranty, right, or remedy that cannot legally be excluded.
17. Limitation of Liability
To the fullest extent permitted by applicable law, Windowra.store will not be responsible for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may lawfully be excluded.
This section does not apply to liability or rights that cannot legally be excluded, limited, or modified.
18. Indemnification
To the extent permitted by law, you agree to be responsible for loss or damage arising from your unlawful misuse of our website or material breach of these Terms.
19. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply.
20. Governing Law
These Terms are governed by applicable laws of Victoria, Australia, subject to any mandatory rights or laws that apply based on the customer's location.
21. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, business practices, or applicable requirements.
The latest version will be published on Windowra.store together with an updated revision date.
22. Contact
Questions regarding these Terms should be sent to:
Windowra.store
5 Avalon Ct
Cheltenham VIC 3192
Australia
Email: support@Windowra.store
Phone: 0409 667 320