Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for shopping with Windowra.store.
We aim to make receiving your order simple and convenient by providing free worldwide shipping on all eligible orders.
1. Free Worldwide Shipping
Windowra.store provides free standard shipping worldwide.
There is no minimum order value required to qualify for standard free shipping unless otherwise clearly stated during a special promotion.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 business days
This is an estimated timeframe and may vary depending on the delivery destination, carrier network, customs processing, public holidays, weather conditions, or other circumstances outside our reasonable control.
3. Order Processing
Orders are prepared for shipment as quickly as reasonably possible after successful payment and order verification.
During major sales, promotional periods, public holidays, or periods of unusually high order volume, processing may require additional time.
Customers will be contacted if a significant issue prevents us from processing an order.
4. Order Confirmation
After placing an order, you should receive confirmation using the email address provided during checkout.
Please review the information carefully, particularly your:
- Name
- Shipping address
- Product selection
- Quantity
- Contact information
If you identify an error, please contact us promptly at:
We will attempt to assist before dispatch whenever reasonably possible.
5. Tracking
Where tracking is available, tracking information may be sent after an order has been dispatched.
Tracking information may require some time to become active after the carrier first receives or scans the shipment.
6. Multiple Packages
In some circumstances, products within the same order may be shipped separately.
If this happens, packages may arrive on different days.
You will not be charged additional standard shipping fees because an order is divided into multiple shipments.
7. International Deliveries
We ship to customers worldwide.
International shipments may be subject to destination-country customs procedures, import regulations, duties, taxes, or other governmental charges.
Where such charges are imposed by destination authorities and are not expressly included at checkout, they are the responsibility of the recipient.
8. Customs Delays
International shipments may occasionally be delayed while being processed by customs authorities.
Customs procedures are controlled by government agencies and may therefore be outside the control of Windowra.store or the shipping carrier.
9. Incorrect Shipping Address
Customers are responsible for entering complete and accurate shipping information.
If you notice that your shipping address is incorrect, contact:
as quickly as possible.
We will attempt to correct the address before dispatch where possible. Once a parcel has entered the carrier's network, an address change may no longer be possible.
10. Failed Delivery
If delivery cannot be completed because of an incorrect address, failure to collect a parcel, repeated unsuccessful delivery attempts, or another recipient-related issue, please contact us for assistance.
Additional delivery arrangements will be handled based on the circumstances of the shipment.
11. Lost Packages
If tracking information indicates that your shipment has not progressed for an unusually long period or you believe it may be lost, please contact:
Include your order number so we can investigate the matter with the relevant delivery provider.
12. Damaged Packages
If a package arrives visibly damaged, please photograph the packaging and product as soon as reasonably possible.
Send the photographs together with your order number to:
We will review the matter and provide appropriate assistance.
13. Delivery Delays
Although we aim for delivery within 7–10 business days, circumstances outside our control may occasionally result in delays.
Possible causes include:
- Customs processing
- Carrier disruptions
- Severe weather
- Peak-season demand
- Public holidays
- Transportation interruptions
- Remote delivery locations
If your shipment is significantly delayed, please contact our support team.
14. Contact Us
For shipping enquiries:
Windowra.store
5 Avalon Ct
Cheltenham VIC 3192
Australia
Email: support@Windowra.store
Phone: 0409 667 320
Website: Windowra.store