Refund policy
Return & Refund Policy
Last Updated: August 2026
At Windowra.store, we want you to feel confident when shopping with us. If your purchase is not right for you, we offer a straightforward 30-day free return policy.
This voluntary return policy is provided in addition to any rights and remedies available to you under applicable consumer protection laws.
1. 30-Day Return Period
You may request a return within 30 days from the date your order is delivered.
To begin a return, please contact:
Please include your order number, full name, and the reason for your return.
Returns should not be sent to our address without first contacting our customer support team and receiving return instructions.
2. Free Returns
Approved eligible returns within the 30-day return period are free of charge.
Windowra.store will provide the appropriate return instructions and cover standard return shipping costs for approved returns.
We do not charge a restocking fee for eligible returns under this policy.
3. Return Condition
For voluntary change-of-mind returns, products should be returned in substantially the same condition in which they were received.
Items should not show signs of:
- Excessive use
- Washing
- Alteration or modification
- Customer-caused damage
- Stains or strong odors
- Improper handling
Customers may reasonably inspect an item after receiving it. However, products that have been materially altered, damaged, or used beyond what is reasonably necessary to inspect them may not qualify for a voluntary change-of-mind return.
This does not affect any rights relating to faulty, defective, incorrectly described, or otherwise non-compliant products under applicable law.
4. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, materially different from what you ordered, or incorrect, please contact us promptly at:
Include:
- Your order number
- Description of the issue
- Clear photographs of the item
- Photograph of the packaging where relevant
We will review the issue and arrange an appropriate solution.
Depending on the circumstances, this may include a replacement, refund, or another remedy available under applicable law.
5. Refunds
Once your returned product has been received and reviewed, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method used for the purchase.
We aim to process approved refunds promptly. After a refund is issued by Windowra.store, additional processing time may be required by your bank, card issuer, payment provider, or financial institution before the funds appear in your account.
6. Exchanges
If you would like another size, style, colour, or product, please contact our customer service team.
Depending on product availability, we may assist with an exchange or recommend returning the original item and placing a new order.
7. Missing Refunds
If you have received confirmation that a refund has been processed but cannot see the funds in your account, please first contact your payment provider or financial institution.
If additional assistance is required, contact:
8. Products Returned Without Approval
Please contact us before returning an item.
Items sent to an address without prior return authorisation or contrary to the return instructions provided by our team may experience processing delays.
9. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation, including where applicable the Australian Consumer Law.
The ACCC confirms that a retailer's store policy cannot remove statutory refund or replacement rights relating to products that fail applicable consumer guarantees.
10. Contact Us About a Return
Windowra.store
5 Avalon Ct
Cheltenham VIC 3192
Australia
Email: support@Windowra.store
Phone: 0409 667 320
Website: Windowra.store